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Case studies

What our clients have achieved — with the numbers

Every case states the starting point, what was done and the measurable result. No adjectives you can't audit. Our clients span Spain, the UK and the wider EU — from start-up MGAs to established multi-country operations.

  • Self-service launch

    A client configured and launched their product solo — weeks from training to first receipt

    Specialty MGA, Spain · ~€15M GWP · ~20 staff

    Their product lived in spreadsheets. After a few days of training with the Hermes manuals, their own team built it in the no-code workshop — covers, rates, underwriting rules and documents — with no code and no extra consultancy. Today they manage the portfolio and generate bordereaux automatically each month.

    Weeks
    To go-live
    0
    Consultancy hours
    Auto
    Monthly bordereaux
    • Product Workshop
    • Underwriting & Issuance
    • Documents
    • Finance

  • Excel migration

    From scattered spreadsheets to a centralised operation in under 8 weeks

    Underwriting agency, UK · ~£30M GWP · ~40 staff

    Products, renewals, receipts and claims lived across spreadsheets owned by different departments. The team migrated everything to Hermes using the no-code workshop and integrated document management — without interrupting daily activity and with no custom development.

    < 8 wks
    Migration time
    100%
    Info centralised
    ↓ Errors
    Operational
    • Underwriting & Issuance
    • Finance
    • Documents

  • Bordereaux automation

    Bordereaux generation cut from days to minutes

    MGA, Spain · 12 carrier capacities · ~50k policies

    Bordereaux were produced manually for carriers and reinsurers from multiple exports and manual reviews. Hermes automated generation, validation and distribution using configurable rules per capacity — reports now run automatically on the agreed schedule.

    Mins
    vs. days before
    ↑ Quality
    Data accuracy
    On time
    Reporting
    • Finance
    • Auto Bordereaux
    • Reporting

  • TPA digitalisation

    Full digital transformation of claims and supplier management

    TPA, UK · ~25,000 claims/yr · ~60 handlers

    The TPA ran files via email, spreadsheets and disconnected apps. Hermes introduced a BPM-based claims model with workflow automation, SLA control, document management and real-time operational reporting.

    ↓ Time
    Avg. handling
    ↑ SLA
    Compliance
    ↑ Prod.
    Per handler
    • Claims
    • BPM
    • Reporting
    • CRM

  • New MGA launch

    From idea to market in under 12 weeks

    Start-up MGA, EU · 3 products live in <12 wks

    The entity needed to launch a specialist MGA quickly, minimising technology cost and avoiding long development projects. Using Hermes, the team configured products, rates, questionnaires, underwriting rules, documents and operational flows — without building any additional software.

    < 12 wks
    To production
    Self-built
    No dev needed
    Continuous
    Product evolution
    • Product Workshop
    • Underwriting & Issuance
    • CRM
    • Documents

  • International ops

    One platform to run operations across Spain and the UK

    Multi-country broker/MGA · Spain + UK · 2 jurisdictions

    The organisation needed to operate simultaneously across jurisdictions while keeping consistent processes, reporting and compliance. Hermes centralised international management through multi-language, multi-currency, bordereaux management and local regulatory adaptation.

    2
    Countries, one platform
    Unified
    Operations
    ↓ Cost
    System overhead
    • Underwriting & Issuance
    • Finance
    • Intl Reporting
    • Bordereaux